When you register as a new
patient, we will ask you to complete registration forms prior to
first appointment. For your convenience you may 1) download those
button or left above, or 2) you may stop by the office and pick them up. Please complete these forms and
then fax them to us or bring them with you to the office so we may schedule your appointment.
When you arrive at the office,
please check in with our front office staff. As a new patient, you will
be asked to complete several forms to
establish your medical record if you did not already complete them prior to your visit.
In order to complete your
forms accurately, please bring along:
- The address and phone number of your insurance company.
- Health Information
- Past hospitalizations and surgeries.
- Family medical history.
- Please bring along all medications and over the counter pills or
supplements you are currently taking.
- A record of all immunizations.
Generally we DO NOT require your old medical records except for the
most recent lab work or testing such as mammograms. If we need to
obtain any other past medical history we will ask you to complete a
transfer form after your first visit.
HOURS / EMERGENCIES
to go to the Appointment Page
If you have a medical emergency please go to the nearest emergency room
or dial 911.
Second, if this is a question or problem that can
wait for the next normal business day, please call back between 7 and
twelve in the morning or 1 and 6 in the afternoon and we will be glad to
Finally, if you feel
that your question or problem is urgent and canít wait until the
next business day I am on call for the office.
our call phone at 217-897-1548 for assistance.
We operate by appointment only.
when you want to be seen - We use Open Access Scheduling - this means
that nobody will wait longer than 3 days for an appointment! How do we do
this? We do not schedule recheck appointments for weeks or months in
advance thus opening the schedule with appointment times to serve you and your family in a prompt and timely
- If you have an acute problem - sore
throat, ear pain, etc., we will see you within 24 hours, and often the day you
- If you have a non-acute problem -
annual physical or pap exam, follow-up on diabetes, hypertension, etc.,
we will schedule you as soon as possible.
We will make return appointments for
follow-up visits and procedures that take extra time at the time you check
out to make sure you have a return date for appropriate continuity care.
When you call our receptionist will ask about the nature of your
problem in order to allow enough time for your appointment. In some
cases, you may be asked to speak with my nurse who will determine how we
can best help you.
If you are unable to keep your
appointment, please call the office at least 24 hours in advance of your scheduled appointment to cancel
so that we may accommodate another patient's needs.
We have a "NO SHOW"
policy as we can't provide you with the quality care you deserve if you or
other patients schedule and miss your appointment - this is time that
could have been extended to another patient. We charge $50 for not
cancelling a routine appointment 24 hours prior to the appointment, and
$100 or more for not cancelling a lengthy consultation or procedure
After repeated failures to keep or cancel an appointment,
you or your entire family may be asked to choose another physician that
you feel comfortable keeping your appointments with. This is vital for
your health - and for our ability to provide the best care for all our
SHOULD YOUR CARE REQUIRE
Decatur Memorial Hospital - I no longer
maintain hospital privileges at DMH, therefore I
do NOT personally provide in-hospital care. I rely on the DMH Hospitalist
doctors, who are internal medicine physicians, to provide care for my adult
patients. They are present in the hospital
all day rather than visiting you once a day in the morning as I normally
would on rounds. They are able to visit you several times a day as necessary
and they can make immediate changes in your care as your condition changes. This
improves care in the hospital and generally allows you to recover more
quickly and return home sooner! The pediatric hospitalist provides care for
my newborns, infants, and children at DMH. I have daily communication
and updates from your in-hospital physician on your care and progress. I will
always know how you are doing.
St. Mary's Hospital - I do not maintain
hospital privileges at St. Mary's hospital. If you are hospitalized your care
will again be provided by the hospitalist physicians.
HEALTHCARE SERVICES WE PROVIDE
We offer a wide
variety of medical services - click on these links to explore all of the
care we provide:
We also offer the
convenience of on site blood draws for labwork - your specimen(s) will be sent to
our reference laboratory and billed through our office or to DMH and
billed by the hospital.
We no longer offer in office X-ray
services and will give you an order slip to have those completed at a
location of your choosing.
care is strictly private. No information regarding your care will be given
without your permission, except when required by law. You will be
asked to sign a privacy form, called a HIPAA form during your
initial visit. If you have any concern about your privacy, please talk to
We request a
24-hour notice for medication refills to be granted. Please contact your
pharmacy with your refill request and then they will contact us for
Authorization for routine refills is not available during non-office
Antibiotics and Narcotics will NEVER be prescribed after hours or on call
without being seen in the Emergency Room!
BILLING AND INSURANCE
Payment is expected at
the time that service is provided.
discounts are only valid on the day of service - if not paid on
that day, charges revert to full value.
Any co-payment(s) required to be
paid by your insurance are expected at the time of service - we will
collect this at the time you check in. If you ask
us to bill you for a co-payment we will add a
$20.00 convenience fee to your bill for that service unless
prior arrangements have been made.
Even though you may have insurance
coverage, you are responsible for any charges incurred and for
paying your bill. Payments
may be made at our office, through our website by clicking
PAY ONLINE, or by mail. We accept cash, checks, and
multiple credit cards for your convenience.
made on your account will be refunded. Please keep all receipts and
statements for your income tax records.
Patients with insurance coverage will
need to complete registration paperwork. This includes the following
Your insurance effective dates,
co-payment amount(s), and any deductible amount
PRIOR to scheduling your first visit.
We also require that you bring by or
send us a front and back photocopy of your insurance card(s)
PRIOR to scheduling
the first visit of each family member.
will bill for Medicare, HMO and other insurance coverage. It is your
responsibility to know what your insurance deductible and any
co-payments are. We
will gladly assist you with any insurance claim problems.
We require a personal payment each
month on any outstanding account balance. If you are having problems
meeting your payments, please talk to Peggy and we can make a mutually
agreeable payment plan
We will always try
to work with you to make financial arrangements to pay past due
accounts. However, in cases where an account remains delinquent for more
than 90 days, despite our best efforts, we will be forced to turn your
account to our collection agency for processing. Once your account is turned to collection all medical services
to the patient and their immediate family will be terminated. Please don't allow
this to happen by ignoring your situation - talk to us - we're here to
LOCATION AND PARKING
Our office is located near the intersection of
Baltimore and Route 36 at 3798 E. Fulton Avenue.
for directions and a picture. Convenient parking is out front.